What are your storage units like?
Our storage units range from the size of a locker to a tennis court. Our walk-in units are generally a minimum of 8ft in height, with metal walls, a clean empty floor space and either a conventional or roll-up metal door, which you secure with your own padlock.
Can I come into the store to have a look at a storage unit?
You certainly can, and we often advise it, as anticipating the space you need can be difficult. Our online size calculator tool will help you, or you can call us on 0800 731 6026 and we’ll work it out for you.
What security do you have?
All our storage centres are monitored 24 hours a day, inside and out, by CCTV, and smoke and fire detectors which are linked to BT Redcare. Most facilities have a perimeter fence and gates, as well as individually alarmed storage units which are disarmed by entering an 8 (not 4) digit PIN code.
Our corridors are wide and well lit, and there is a help phone on every floor which is manned 24 hours a day.
Is the storage unit temperature controlled?
The temperature in our storage rooms remains fairly stable – notwithstanding seasonal variations – and is ideal for the storage of normal personal items such as furniture and clothing. If you are looking to store particularly sensitive items, please contact us for further information on 0800 731 6026.
Are there any items I can’t store?
You can use your unit to store almost any personal or business item at Access, as long as it:
- Is not against the law
- Is not hazardous or could easily catch fire
- Is not a living thing such as a plant or animal
- Is not cash or something worth a large amount of money
- Is not likely to decompose or fall apart
What is the minimum rental period?
The minimum time you can rent a storage unit for is 7 days.
How long can I rent a storage unit?
You are welcome to stay as long as you continue to need storage and can change unit size at any point within that period.
Can I change the size of the unit while I’m storing with you?
Yes. So that you only ever pay for the space you need, you can increase or reduce the size of your storage unit at any time without penalty, or if it’s easier, you can simply rent another locker or storage room.
When and how often can I access my storage unit?
In all our facilities, you can access your storage unit as many times as you like during our extensive reception hours – which are generally 7 days a week. In stores offering 24 hour or extended hours access, you can continue to access your unit as often as you require using your PIN code, at no extra cost.
Do you charge me to access my storage unit?
No we don’t. You can visit your storage locker or unit as often as you like during our store reception hours. Where stores offer extended or 24 hour access, you are free to visit as many times as you want using your PIN code.
What is included in the rental price? Are there any hidden charges?
Your monthly fee includes rent, rates, utilities, maintenance and even VAT (where it is chargeable). We won’t apply an administration fee, and only certain types of payment plan require a fully-refundable deposit. You will require a padlock and insurance cover, and you can purchase these from us, or provide them yourself. Where extended or 24 hour access is available, this is also included in the quoted monthly fee.
When do I pay my rental fee and how often?
In general you pay on a monthly basis, on the same day of the month that you moved in or the 1st of the month - depending on the payment plan you choose. Some of our special offers include prepayment options, in which case you will pay for 6 or 12 months up front, on the day you move-in.
How do I pay for my storage unit?
We offer a number of payment options including direct debit, credit card, debit card and cheque. We do not however take payment in cash.
Is insurance compulsory and how is it calculated?
Insurance is a requirement for renting self storage space within the UK. We can arrange storage-specific cover for £4.25 per month per £1,000 of goods insured, with a minimum of £2,000 cover. If you choose to arrange your own policy, your store team will ask you to provide proof of this and advise on what is required.
What are your opening hours?
Our reception opening hours are generally 08.30-18.00 Mon - Fri, 08.30- 17.00 Sat and 10.00-16.00 Sun, although many of our stores offer 24 hour access. Please see individual store pages for specific details.
Do I have to reserve my storage space?
You do not have to pre-book your storage unit, however if you want to guarantee your space, it’s advisable. The fee is just £10 and is refunded against the rental cost when you move in.
Do I have to sign a contract?
You will need to sign a Storage Licence Agreement before you move in, and will be issued with full terms and conditions of storage. Our staff will explain these to you and answer any questions you may have, and you can view them in advance by clicking here.
Can I move in today?
Yes you can. A team member will help you complete the rental agreement and you will need to show suitable proof of identity (a passport), proof of address (a recent utility bill), and a means of payment other than cash. You can then move in straight away.
Will you help me get my goods into my unit?
Although we can recommend removal and man-with-a-van companies to help you transport your personal items, for insurance reasons, our staff are unable to assist you in taking your goods to your unit.
Do you have trolleys?
All our storage centres have both large trolleys and lifts which are for use, free of charge, by our customers. The use of our pallet trucks is also free.
Do you sell padlocks, boxes and packing materials?
We offer a full range of packing materials both in store and online. Our Multi Packs offer significant savings versus buying individual items, and if you order from our online Box Shop, we’ll deliver them to your doorstep.
How much notice do you need when I want to move out?
We require you to give just 7 days notice in writing when you want to vacate your storage unit - an email will do. We will then calculate any refund for unused storage time that you are due.
If you have any more questions, please don't hesistate to contact us on 0800 731 6026. We'll be happy to help.