How do I pay for my storage unit?We offer a number of payment options including direct debit, credit card, debit card and cheque. We do not however take payment in cash.
Is insurance compulsory and how is it calculated?Insurance is a requirement of renting self storage space within the UK. We can arrange storage-specific cover for £5.00 per month per £1,000 of goods insured, with a minimum of £2,000 cover. If you choose to arrange your own policy, your store team will ask you to provide proof of this and advise on what is required.
What are your opening hours?Our reception opening hours are generally 08.30 – 18.00 Mon – Fri, 08.30 – 17.00 Sat and 10.00 – 16.00 Sun, although many of our stores offer 24 hr access. Please see individual store pages for specific details.
Do I have to reserve my storage space?You do not have to pre-book your storage unit, however if you want to guarantee your space, it’s advisable. The fee is just £10 and is refunded against the rental cost when you move in.
Do I have to sign a contract?You will need to sign a Storage Licence Agreement before you move in, and will be issued with full terms and conditions of storage. Our staff will explain these to you and answer any questions you may have, and you can view them in advance by clicking here.
Can I move in today?Yes you can. A team member will help you complete the rental agreement and you will need to show suitable proof of identity (a passport), proof of address (a recent utility bill), and a means of payment other than cash. You can then move in straight away.
Will you help me get my goods into my unit?Although we can recommend removal and man with a van companies to help you transport your personal items, for insurance reasons, our staff are unable to assist you in taking your goods to your unit.
Do you have trolleys?All our storage centres have both large trolleys and lifts which are for use, free of charge, by our customers. The use of our pallet trucks is also free.
Do you sell padlocks, boxes and packing materials?We offer a full range of packing materials both in store and online. Our Multi Packs offer significant savings versus buying individual items, and if you order from our online Box Shop, we’ll deliver them to your doorstep.
How much notice do you need when I want to move out?We require you to give just 7 days notice in writing when you want to vacate your storage unit - an email will do. We will then calculate any refund for unused storage time that you are due.
If you have any more questions, please don't hesistate to contact us on 0800 731 6026. We'll be happy to help.